Hotels aren’t just places to stay while on vacations or business trips. They can also be perfect venues for conferences, weddings, and other kinds of events. Many hotels have special conference rooms just for this purpose, and are of course also able to accommodate guests in need of a place to stay.
When people decide to host an event at a hotel, they tend to want the staff to be available to help them to ensure the event is a success. While you can expect the event planner to do much of the heavy lifting in getting the particulars of the event set up, there are still a number of things that hotel management can do to make the event into something truly memorable.
Curious about where a hotel management pro should start when dealing with events? Here are some guidelines for what should be done.
Offer the Individuals Running the Event Help Planning Their Day
The customer might always be right, but they don’t always know what they want or need. That’s why one of the biggest ways you can help organizations or people looking to host an event at a hotel you are managing is to give them professional assistance during the planning stage.
From helping with choosing which convention room or rooms at your hotel to dedicate to the event, to assisting with finding the right decor and seating arrangements, to scheduling services that might be required throughout the day, there are a number of different things an event planner might look to you for help with.
Between your knowledge of your workplace and the diverse skills you will have acquired at hotel management school, you will be well prepared to offer them the expert help they need for a stress-free experience.
Use Your Hotel Management Training to Deliver Great Catering & Event Support Services
It is standard within the hospitality industry for hotels offering themselves as event venues to provide catering, audiovisual, and other relevant services. By making sure these services are the best they can be, a hotel can help put on a great event, and perhaps draw repeat business.
Properly handling these different elements will likely involve a few different strategies. For audiovisual equipment, for example, it will be important to have someone on staff who is well versed in the operation of the screens, microphones, speakers, and other implements that might be needed for an event. For catering, it will be important to ensure not just that the quality of the food and beverages is high, but that you have enough serving staff to ensure speedy and efficient service.
Completing hotel management training is a great way to develop the knowledge required to deliver these services capably and professionally. By taking the time to gain these skills for yourself, you can put yourself on a path to a successful career managing teams that offer quality service to event planners and attendees.
Be Flexible in Accommodating Sudden Changes in Plan
Though planners and venues often put a great deal of time into planning an event, the reality is that needs can quickly change. An event that didn’t want valet parking might, on the day of the event, realize they need it. A projection for the number of expected guests can suddenly swell to a much larger number, placing new demands on hotel staff.
While you can’t plan for things you don’t know are coming, expecting the unexpected and having a good attitude about trying to deal with it can go a long way toward making the event experience a great one for your guests. This doesn’t mean that you must accommodate all last minute requests, or move heaven and earth to solve a problem – just that you’ll try your best to make things as good as they can be. Whatever the outcome, your guests will surely appreciate it if you have a good attitude and demonstrate that you made an effort.
Do you want to become a hotel management pro that knows how to throw a great event?
Find out if the hotel management program at Canadian Tourism College could be right for you!