Meet our CTC Instructors: Christina and Patrick

All of our CTC instructors have extensive industry experience and take great pride in sharing their knowledge with our students. Today we have two interviews to share. One with Christina Ling, who teaches the Flight Attendant program at the Vancouver campus, and another with Patrick Akuagwu who teaches Hospitality Management at the Surrey Campus. Let’s begin!


Christina Ling, Flight Attendant Diploma Program


Tell us a bit about your experience in the industry

My aviation career started as a Flight Attendant, Business Class FA, First Class Flight Attendant, Trainer/Peer mentor, In Charge Flight Attendant and now Lead Instructor and Program Leader. I have 20+ years experience in the industry.

What are the major topics covered within the program you teach?

The major topics and incredibly important ones are: Aviation Safety and Critical Incident training. We study the Boeing 737/767/777 and Airbus A320 jet aircraft, emergency evacuation procedures, and aircraft cabin firefighting.

What are some advantages of teaching courses online?

The advantages to online studies are that students from outside of Vancouver can take this course and not have to travel. We bring the classroom right to you! Online studies allow more flexibility and more time to complete the course. Its a great pace that suits all types of learning styles.


Images of online learning


What is your outlook on the future of this industry after COVID-19?

We are going through a rough patch right now, but the aviation industry is resilient. We need to be patient and hope for the best. If anything, this will increase the pent up demand for travel when we receive the “go ahead”. People will be itching to travel!

What are some career opportunities for students after graduation?

Many of my students go on to become Flight Attendants. But many of them also obtain jobs on the ground as airline ground agents and handling, airport security and even a pilot! Our comprehensive Flight Attendant program prepares our students for many different career aspirations!

What are some of your graduates doing now?
Some are Flight Attendants, Pilot, ground agents, medical office professionals, airport security, hotel, fine dining, rail careers and other customer service fields

Christina's students

Anything else you’d like to add?
Many of my students from my first online group were nervous at first, but at the end of the program they became such great friends! They even got together this past weekend in Vancouver for a grad celebration, meeting each other face to face for the first time! This made me so happy because that’s what our FA class is all about! Establishing a team, a connection, and new friendships that will last a lifetime.

Patrick Akuagwu, Hospitality Management Program


Tell us a bit about your experience in the industry

I have worked in the industry for over 25 years in Rooms Division and Revenue Management. I started as line staff and worked up to management, in union and non-union hotels, -star to 5-star hotels, traditional hotels and timeshares.

What are the major topics covered within the program you teach?

Organizational Behavior, Hospitality Law, Front Office Procedures, Sales and Marketing, Accounting in Hospitality Industry (pretty cool), Human Resource Management, Food Operations Service, Housekeeping Management, Resort Management, etc.

What are some advantages of teaching courses online?

I appreciate the fact that having a lot of course content on a learning platform such as Canvas allows students to go back and review materials that I shared with them in real time, materials such as PowerPoint presentations, recorded lessons, and videos. I am able to add more materials on the platform such as journals, YouTube videos, and online publications to help with their learning experience. For the students, it exposes them to other real-time learning tools which some, if not all of them, may end up using in the corporate world, such as virtual meetings, video meetings, teleconferencing, telecommuting, videoconferencing; ability to collaborate on documents online when working on assignments and group projects.

What is your outlook on the future of this industry after COVID-19?

Although due to covid-19 the industry appears in a bad shape at the moment, I do believe that the future is bright. All sectors of the economy are experiencing challenges at the moment, including the tourism/hospitality industry. However, I strongly believe that within the next 8 to 12 months, once a vaccine has been discovered and there is something on the market that is accessible to everyone, people will feel more inclined to travel knowing that a kind of cure exists for this virus. Until then, I am afraid the industry may continue to be as is. As soon as restrictions are lifted, such as travelling to and from the US, removing the policies on social distancing and gathering, we will see a lot more corporate travelers to the Lower Mainland area, resumption of filming in the area, and an increase in flight travel to the Vancouver area. These will lead to demand for hotel rooms in the area, as a result increasing occupancy levels in hotels; also restaurants will get busier, as patrons will want to dine out more, not only for the food but the socializing and networking aspect. All these will lead to an increase in hiring in the industry. Furthermore, there will likely be a boom in the cruise industry, as lots of cruise travelers who missed out on the current cruise season will add to the demand of those looking to go on a cruise next year.

What are some career opportunities for students after graduation?

Due to covid-19 a lot of baby boomers and generation Xers in the industry retired voluntarily, creating a lot of vacant positions in the industry—in hotels, restaurants, travel agencies, and other hospitality/tourism related sectors. Once the industry is back in full swing, there will be a demand for workers, especially those who are trained in the industry. For a lot of companies, training is expensive, and they will be looking for people who are experienced in the industry or are trained through programs like ours. Also, most companies might be looking for younger and fresher talent, talent with room to grow, people they can mold, and people who are ready to learn, and are inexpensive in terms of wage and salary requests.

What are some of your graduates doing now?

Most people who had jobs prior to Covid-19 were laid off as soon as the disease hit hard, causing a lot of hospitality related companies to close their doors. But now that things are easing off a bit, some hotels and restaurants are beginning to recall their staff, which includes some of my graduated students.

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